Last Updated: October 16, 2026

1. ScopeThis Refund Policy applies to paid SHOKO VPN subscriptions provided by ISIM GLOBAL Sp. z o.o. Current subscription prices and billing conditions are displayed before purchase and are not fixed by this Policy.

2. Free TrialSHOKO VPN may offer eligible users a 7-day free trial.
The applicable subscription price and billing conditions will be displayed before the trial is activated.
Unless otherwise stated when you subscribe, your paid subscription may automatically begin after the free trial expires unless you cancel before the end of the trial.

3. Subscription CancellationYou may cancel a recurring subscription at any time.
Cancellation stops future automatic renewals. Unless otherwise required by applicable law or expressly stated when you purchase the subscription, cancellation does not automatically generate a refund for a subscription period that has already begun.
You normally retain access until the end of the period already paid for.

4. App Store and Google Play PurchasesWhere your subscription was purchased through Apple App Store, Google Play or another third-party marketplace, payments and refunds may be processed by that platform and are subject to its applicable refund procedures.
ISIM GLOBAL cannot directly reverse a transaction where the relevant platform controls the payment and refund process.

5. Direct PurchasesFor subscriptions purchased directly from ISIM GLOBAL, refund requests may be sent to info@isim.net.ua.
Please include the email address associated with your SHOKO VPN account and sufficient information to identify the transaction.

6. EU Consumer RightsNothing in this Refund Policy limits rights granted to consumers by mandatory applicable law.
For EU consumers, statutory rights concerning digital services and distance contracts apply where applicable.
Where the consumer expressly requests immediate provision of digital services during a statutory withdrawal period, the consequences for the right of withdrawal will be governed by applicable consumer law and the information and consent presented during checkout.

7. Duplicate or Incorrect ChargesIf you believe that you have been charged more than once, charged after a valid cancellation, or charged an incorrect amount, contact us at info@isim.net.ua.
We will investigate direct payments processed by us and, where appropriate, correct the transaction.
For transactions controlled by Apple, Google or another payment platform, the user may be required to submit the request through that platform.

8. Changes to PricesSubscription prices and available plans may change.
The applicable price will always be displayed before purchase. Changes to recurring subscription prices will be communicated and applied in accordance with applicable law and the rules of the relevant payment platform.

9. ContactISIM GLOBAL Sp. z o.o.
ul. Wolbromska 18/1B
53-148 Wrocław, Poland
KRS: 0000972227
NIP: 8992925738
REGON: 522058030

Email: info@isim.net.ua