Introduction
ISIM GLOBAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ cares about your Personal Data
privacy and is committed to protecting it. This Privacy Policy outlines what information is collected, for
what reason, and how your Personal Data is handled when you use our VPN services.
General Information - Core Principles:
We have a strict no-logging policy for our VPN Products. We do NOT monitor, store, or log
your online activities during your session.
We NEVER store or log your IP address after the end of your session in the VPN.
We use cookies primarily for providing, protecting, and promoting our Services on our website.
We do NOT and will not sell your personal information.
1. What is the Scope of Privacy PolicyThis privacy policy statement (“Privacy Policy”) describes how ISIM GLOBAL SPÓŁKA Z
OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (“ISIM GLOBAL,” “we,” “us,” or “our”) obtains, uses, stores,
changes, discloses, and deletes our users’ (“you,” or “your”) Personal Data as it relates to our VPN
Services and marketing practices.
For the purposes of this Privacy Policy, the term “Personal Data” means any information relating to an
identified or identifiable natural person. It does not include any information that has been anonymized. The
term “Services” means our VPN products, software, and any accompanying applications provided by ISIM
GLOBAL.
2. What Personal Data We Collect and How We Collect ItWhen you interact with our Services, we collect information that could be used to identify you. We aim to
collect the minimum amount of information required to operate our Services.
Please note! All of our VPN Products follow a strict no-logging policy.
We do NOT monitor, store, or log your online activities, including your browsing history, connection times,
metadata, downloads, server usage, or data content during your session. We always remove your IP
address immediately after your session ends.
A. VPNs without RegistrationWhen you use our VPN Products without creating an account, we collect:
User information: Includes a GuestID used to identify the unique user by assigning an internal
unique ID.
Device information: May include the device name/ID, operating system and version, and app usage
details (version, activation date). This is used for statistics, troubleshooting, and user support.
Location information: Includes IP address and geographic location to provide the fastest VPN server
nearby. We NEVER store or log your IP address after the end of your session.
B. VPNs with RegistrationUpon registration and use of our VPN Products with an account, we collect:
User information: Includes your email address. It is used to connect you with your account, for
service communications, and support.
Device information: Identifies the device in association with the user’s account to enforce maximum
device limits and carry out troubleshooting.
Location information: Includes IP address during the connection to determine the fastest server. We
NEVER store or log your IP address after the session ends.
3. How We Use Personal DataWe use your Personal Data on the following legal bases, and for the following purposes:
Based on your consent: To contact you with offers (if opted-in) and analyze app diagnostics to
improve our Services.
For the performance of a contract: To process your orders, provide the VPN Services,
communicate with you for troubleshooting, and manage your subscription tariffs.
For compliance with legal obligations: To comply with relevant laws, respond to regulatory
investigations, or process legal claims when necessary.
For legitimate interests: To detect and prevent fraud, illegal activity, or technical abuse of our
network infrastructure.
4. When and Why We Share Personal DataWe do NOT share, transfer, sell, rent, or disclose in any way to ANY third parties the Personal Data
about your application usage and your internet activities.
Because we do not store or log your IP address after your VPN session ends, and we do not monitor your
browsing history or data content, it is impossible for us to share such data.
We do need to share some of your Personal Data with strictly vetted third-party service providers solely for
our everyday business purposes, including:
Processing your payments for our customized tariffs (e.g., via third-party payment gateways).
Providing fundamental server infrastructure.
5. Your Rights Regarding Your Personal DataIn accordance with applicable data protection laws (including the GDPR), you have the right to:
Request access to your Personal Data.
Request correction of your Personal Data.
Request erasure of your Personal Data (Right to be Forgotten).
Request restriction of processing or object to processing based on legitimate interests.
Request data portability to transfer your data to another entity.
Withdraw consent at any time where processing is based on your consent.
You can manage your Personal Data by contacting our support team or via your user account settings.
6. Where and How We Store and Transfer Personal DataWe use appropriate physical, electronic, technical, and organizational measures to secure and protect your
Personal Data. While we strive to use commercially acceptable means to protect your information, no
safeguards are guaranteed 100% secure.
7. How Long We Store Personal DataWe do NOT store session data, browsing history, or IP addresses after your session ends. We store
account information (such as your email and subscription status) for as long as you have an active
account with us, or as necessary for compliance with our legal obligations, resolving disputes, and
enforcing our agreements.
8. Age RestrictionsOur Services are not directed to children under the age of 13 (or under the age of 16 in certain
jurisdictions such as the EU). We do not knowingly collect information from children. If a parent or legal
guardian believes their child has provided us with personal information, they may contact us to have it deleted.
9. Changes to Our Privacy PolicyWe may make changes to this Privacy Policy as applicable laws or our technical operations evolve. We will
notify you of any material changes by posting the updated policy on our website and in our applications.
10. Contact UsIf you have any privacy concerns related to this Policy or our Services, or if you wish to exercise your data
rights, please contact us at:
ISIM GLOBAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email:
info@isim.net.uaContact: ISIM GLOBAL
